FAQs

Please find below the set of question and answers we thought you would come across. For any additional query please feel free to contact us.

Akuti Products

Are all the products handmade?

Yes, all the products are handmade.

Why I should buy handcrafted product when similar thing is available elsewhere?

Handmade is forever, not just for now.. it is as unique as each person in the world… keeps crafts skills alive.. each handmade product celebrates who we are.. it's about the skills of each maker and magic of their imagination.. it's about people and not machines.. one-of-a-kind.. unique.. longevity.. helping the environment.. go green.. made in a space of joy, honor and respect.. with love, care and thought.. cannot be duplicated.. everything is beautiful when it is made with the heart.. contains and transmits the artisans essence.. inspiration, quality and attention to details..

How do I place an order?

You can place your order following 3 simple steps.

Step 1: Choose an item and add to cart.

Step 2: Select the quantity and proceed to checkout.

Step 3: Choose mode of payment and place order.

How do I pay for my order?

You can pay for your order through Credit Card, Debit Card or Netbanking account. All online payments transactions are processed by Akutiarts' trusted payment gateway partner.

Do I have to pay additional shipping charges?

No additional charges are to be paid from your end. All items are tagged as free delivery.

What is the expected delivery time?

Please allow 1-2 weeks delivery time.

How do I track my order?

After successful placement of order you will receive an order confirmation e-mail within 24 hours. The e-mail will contain a unique order id and purchase details.

You can track your order by mentioning your unique order id in TRACK order section on Homepage. We will respond to you within 48 hours.

How do I cancel my order?

After you receive the order confirmation mail you can cancel by placing a request using your unique order id. The request is valid only initial 2 days after receiving the confirmation mail because the order is made on demand to provide the fresh product.

Entire amount will be refunded to your respective bank account within 10 working days.

What is Akutiarts' return policy?

If you are not satisfied with the product, we are happy to replace the order move upto your expectation.

You can return the order in 3 days after receiving the order.